Question 1

How long is the warranty?

Accepted Answer

Every Protronics refrigerator includes a 1-year warranty from your delivery date. It covers functional defects identified during our restoration process. Normal cosmetic wear after delivery is not covered.

Question 2

What does the warranty cover?

Accepted Answer

Coverage includes compressor and cooling failures, thermostat and sensor faults, and electrical issues present at delivery. It excludes post-delivery physical damage, unprotected power surges, and repairs done outside Protronics service.

Question 3

How do I claim warranty?

Accepted Answer

WhatsApp or call us with your order ID and a short video of the issue. In Bengaluru metro we schedule diagnosis within 24–48 hours. Repair or replacement follows our service policy—handled directly by our team.

Question 4

Can warranty be transferred?

Accepted Answer

Warranty is registered to the original buyer and delivery address. If you resell the unit, contact us before transfer—we can re-register coverage in eligible cases for a one-time fee.

Question 5

What protection comes with my appliance?

Accepted Answer

Every Protronics appliance undergoes 100+ quality checks, deep sanitization, performance testing, and is backed by warranty protection for additional peace of mind.

Question 6

What does the warranty cover?

Accepted Answer

The warranty covers manufacturing-related and performance-related issues that occur under normal usage conditions during the coverage period.

Question 7

What is not covered under warranty?

Accepted Answer

Coverage does not include accidental physical damage after delivery, misuse, unauthorized repairs, power surge damage without protection, or normal cosmetic wear from everyday use. Our team explains exclusions clearly before you buy.

Question 8

How do I make a warranty claim?

Accepted Answer

Contact Protronics through WhatsApp, phone, or the support center. Our team will verify the issue, review eligibility, and guide you through the next steps.

Question 9

Is installation support available?

Accepted Answer

Yes. Delivery includes placement, leveling, and basic setup guidance. If you need additional help after delivery, our team can walk you through operation and care over WhatsApp or phone at no extra charge.

Question 10

How long is delivery?

Accepted Answer

Bengaluru metro orders usually arrive within 24–72 hours of confirmation. Tier-2 locations take 3–5 business days. You get a confirmed delivery slot—not an open-ended estimate.

Question 11

Do you provide installation?

Accepted Answer

Yes. Delivery includes placement, leveling, a basic electrical check, and a cooling test. The unit should be ready to use when our team completes setup.

Question 12

What cities do you cover?

Accepted Answer

We serve Bengaluru, Whitefield, Electronic City, and Mysore Road corridors. Selected tier-2 cities are available—confirm your pin code on WhatsApp before you order.

Question 13

Can I track my delivery?

Accepted Answer

Once dispatched, you receive WhatsApp updates with driver contact and ETA. To reschedule, reply in the same thread—no ticket number needed.

Question 14

What does refurbished mean at Protronics?

Accepted Answer

Refurbished at Protronics means fully restored and certified—not simply cleaned. Each unit passes 100+ checks, professional sanitization, cosmetic grading, and a performance sign-off before it is listed for sale.

Question 15

How are appliances tested?

Accepted Answer

We test cooling performance, door seals, sensors, noise, and power draw under load. Any unit that fails a critical check is repaired or removed from inventory. We do not sell untested stock.

Question 16

Will there be visible wear?

Accepted Answer

Light marks on panels or handles can remain on some units. Every listing states the cosmetic grade clearly. Performance and hygiene meet our standards—we do not hide condition details.

Question 17

Are units sanitized before delivery?

Accepted Answer

Yes. Interiors, gaskets, drip trays, and airflow paths are deep-cleaned and deodorized with professional equipment. The refrigerator is ready for food storage after setup.

Question 18

What is your return policy?

Accepted Answer

If the unit does not match the listed grade or has a verified functional issue within 7 days of delivery, we arrange return or replacement. Change-of-mind requests are reviewed individually.

Question 19

How do I start a return?

Accepted Answer

Contact support within 7 days with your order ID and photos or video. We schedule pickup in serviceable areas. Refunds are processed after inspection, typically within 5–7 business days.

Question 20

How long do refunds take?

Accepted Answer

Approved refunds return to your original payment method within 5–7 business days. UPI is often faster; card timelines depend on your bank.

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